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Offices, retail and industrial — operating within the Property Management operational architecture, with capabilities, data fields, and workflows configured for how a commercial management actually manages its day-to-day operations.
A commercial property management operation handles longer leases, larger rents and more complex stakeholder relationships than residential — every deal involves negotiation, fit-out obligations, rent reviews and compliance. The operators who command premium fees are those who can hold every thread of a tenancy without letting critical dates or obligations drift.
Lease terms — rent escalations, break options, refurbishment obligations — are tracked in the lease document rather than as live records with alerts. Rent reviews approach without proactive preparation. Maintenance for HVAC, elevators and common areas is scheduled in a separate system from tenancy management. When a tenant exercises a break clause, the re-letting process starts late because the team didn't have a 6-month advance warning.
These are the capabilities configured for this template. Start with them, then adjust to your process — nothing invented, only what a commercial management actually uses.
Keep the team organized and shifts covered.
Hire the people you need without losing track of candidates.
Deploy from the Property Management operational baseline—shared capabilities, field structures, and workflow logic—then extend it with the data models, process steps, and reporting formats specific to a commercial management operation. The architecture configures around your internal processes and scales as your business grows.
The core numbers that determine profitability and operational efficiency for commercial management operations.
Occupancy Rate %
95% - 98%Percentage of units leased and generating rental income across the portfolio.
Maintenance SLA Resolution
< 48 hoursAverage turnaround time from tenant request to completed vendor repair.
Lease Renewal Rate
70% - 80%Percentage of expiring leases successfully renewed for another term.
Rent Arrears Rate
Deploy your workspace without interrupting day-to-day operations or retraining your team.
Upload existing customer data, product catalogs, or asset lists in under an hour.
Set job card stages, approval rules, and terminology to reflect how your team actually works.
Give technicians, advisors, or desk staff simple mobile and web views with minimal training.
Review weekly numbers, refine automation rules, and add custom fields as your operation expands.
Most commercial pm operations complete workspace setup, custom field mapping, and baseline data import within 1 to 2 business days without needing IT consultants.
Yes. You can import CSV or Excel spreadsheets containing client lists, product catalogs, service rates, and active job histories directly into your pre-configured data fields.
Yes. Every module allows you to add custom fields, rename terminology, set status stages, and configure approval rules without writing code.
One workspace, your way
Starts from the Property Management core — shared capabilities, terminology and workflows — then configures precisely for commercial management: specific data fields, approval steps and operational reports. You define your actual workflows and the system structures itself around your commercial management operation, evolving as the business grows.
Contacts & CRM keeps the operational detail in one place.
Products/Services keeps the operational detail in one place.
Keep orders and revenue moving through the business.
Run day-to-day work without things slipping.
Percentage of monthly rent roll overdue past the grace period.
Yes. ConfigBiz is fully responsive and runs in any web browser on iOS, Android, or desktop, allowing technicians, advisors, and field staff to update work orders on the go.
You can define role-based access controls so desk staff, field technicians, managers, and accountants see only the tools and data relevant to their role.
Yes. Add each branch under Company settings → Branches and assign orders, invoices, expenses, payments and stock movements to it. Reports break sales and spend down per branch next to workspace totals, and you can rename “branch” to store, office or site to match your business.
You can configure trigger rules that automatically dispatch email or SMS updates to clients when a job status changes, a quote requires sign-off, or an invoice is issued.
Yes. All dashboard metrics, custom data tables, and financial ledgers can be exported to CSV or Excel for seamless accounting reconciliation or external audits.
ConfigBiz is modular. You can enable additional capabilities, create custom data fields, and expand your team seat count at any time as your business grows.
Yes. ConfigBiz provides structured setup templates, video walkthroughs, and responsive support to ensure your team transitions smoothly without operational downtime.
