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Parcels and proof of delivery — operating within the Logistics operational architecture, with capabilities, data fields, and workflows configured for how a courier actually manages its day-to-day operations.
A courier operation lives in real time — every parcel has a sender expecting it to be picked up, a recipient expecting it to be delivered and a business customer expecting proof that both happened. Managing route density, driver capacity, proof of delivery documentation and customer billing across dozens or hundreds of daily movements requires a dispatch and tracking system that keeps every status current.
Dispatch is allocating collections and deliveries to drivers by phone and message, updating a shared sheet that drivers check intermittently. Proof of delivery is captured on paper or a personal phone photo and is not reliably returned to the office. When a recipient disputes a delivery, finding the proof of delivery record is a manual search through individual driver records. Billing for account customers is compiled from a weekly manifest that has to be cross-checked against the jobs log.
These are the capabilities configured for this template. Start with them, then adjust to your process — nothing invented, only what a courier actually uses.
Keep the team organized and shifts covered.
Hire the people you need without losing track of candidates.
Deploy from the Logistics operational baseline—shared capabilities, field structures, and workflow logic—then extend it with the data models, process steps, and reporting formats specific to a courier operation. The architecture configures around your internal processes and scales as your business grows.
The core numbers that determine profitability and operational efficiency for courier operations.
On-Time Delivery Rate %
> 97%Percentage of shipments delivered on or before the promised delivery window.
Fleet Capacity Utilization
85% - 95%Percentage of total vehicle payload volume or weight utilized per trip.
Fuel Cost Per Mile
Route optimizedTotal fuel expenditure divided by total fleet miles driven.
Vehicle Downtime %
Deploy your workspace without interrupting day-to-day operations or retraining your team.
Upload existing customer data, product catalogs, or asset lists in under an hour.
Set job card stages, approval rules, and terminology to reflect how your team actually works.
Give technicians, advisors, or desk staff simple mobile and web views with minimal training.
Review weekly numbers, refine automation rules, and add custom fields as your operation expands.
Most courier operations complete workspace setup, custom field mapping, and baseline data import within 1 to 2 business days without needing IT consultants.
Yes. You can import CSV or Excel spreadsheets containing client lists, product catalogs, service rates, and active job histories directly into your pre-configured data fields.
Yes. Every module allows you to add custom fields, rename terminology, set status stages, and configure approval rules without writing code.
One workspace, your way
Starts from the Logistics core — shared capabilities, terminology and workflows — then configures precisely for courier: specific data fields, approval steps and operational reports. You define your actual workflows and the system structures itself around your courier operation, evolving as the business grows.
Contacts & CRM keeps the operational detail in one place.
Products/Services keeps the operational detail in one place.
Inventory keeps the operational detail in one place.
Run day-to-day work without things slipping.
Percentage of fleet out of service due to maintenance or repairs.
Yes. ConfigBiz is fully responsive and runs in any web browser on iOS, Android, or desktop, allowing technicians, advisors, and field staff to update work orders on the go.
You can define role-based access controls so desk staff, field technicians, managers, and accountants see only the tools and data relevant to their role.
Yes. Add each branch under Company settings → Branches and assign orders, invoices, expenses, payments and stock movements to it. Reports break sales and spend down per branch next to workspace totals, and you can rename “branch” to store, office or site to match your business.
You can configure trigger rules that automatically dispatch email or SMS updates to clients when a job status changes, a quote requires sign-off, or an invoice is issued.
Yes. All dashboard metrics, custom data tables, and financial ledgers can be exported to CSV or Excel for seamless accounting reconciliation or external audits.
ConfigBiz is modular. You can enable additional capabilities, create custom data fields, and expand your team seat count at any time as your business grows.
Yes. ConfigBiz provides structured setup templates, video walkthroughs, and responsive support to ensure your team transitions smoothly without operational downtime.
