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Collision, paint and insurance jobs — operating within the Automotive operational architecture, with capabilities, data fields, and workflows configured for how a body shop actually manages its day-to-day operations.
A body shop operates at the intersection of technical precision and insurance paperwork. Every job involves a damage assessment, a repair estimate, insurance adjuster approval, parts procurement, paint matching and a quality inspection before handover. Any gap in that chain adds days to the repair cycle and erodes your relationship with both the insurer and the vehicle owner.
Estimators are juggling walk-ins, adjusters' calls and supplement requests while technicians wait for parts to arrive. Insurance authorisations come back with changes that have to be manually communicated to the shop floor. Paint orders rely on the painter's memory of what was used last time. And customer status updates — the thing that matters most to the owner waiting for their car — happen reactively rather than proactively.
These are the capabilities configured for this template. Start with them, then adjust to your process — nothing invented, only what a body shop actually uses.
Keep the team organized and shifts covered.
Hire the people you need without losing track of candidates.
Deploy from the Automotive operational baseline—shared capabilities, field structures, and workflow logic—then extend it with the data models, process steps, and reporting formats specific to a body shop operation. The architecture configures around your internal processes and scales as your business grows.
The core numbers that determine profitability and operational efficiency for body shop operations.
Effective Labor Rate
$95 - $140 / hrBilled labor revenue divided by total technician hours worked.
Bay Utilization Rate
75% - 85%Percentage of available shop hours where a bay actively services a vehicle.
Parts Gross Margin %
40% - 50%Spread between wholesale parts cost and retail job card billing.
Car Count per Bay
Deploy your workspace without interrupting day-to-day operations or retraining your team.
Upload existing customer data, product catalogs, or asset lists in under an hour.
Set job card stages, approval rules, and terminology to reflect how your team actually works.
Give technicians, advisors, or desk staff simple mobile and web views with minimal training.
Review weekly numbers, refine automation rules, and add custom fields as your operation expands.
Most body shop operations complete workspace setup, custom field mapping, and baseline data import within 1 to 2 business days without needing IT consultants.
Yes. You can import CSV or Excel spreadsheets containing client lists, product catalogs, service rates, and active job histories directly into your pre-configured data fields.
Yes. Every module allows you to add custom fields, rename terminology, set status stages, and configure approval rules without writing code.
One workspace, your way
Starts from the Automotive core — shared capabilities, terminology and workflows — then configures precisely for body shop: specific data fields, approval steps and operational reports. You define your actual workflows and the system structures itself around your body shop operation, evolving as the business grows.
Contacts & CRM keeps the operational detail in one place.
Products/Services keeps the operational detail in one place.
Inventory keeps the operational detail in one place.
Keep orders and revenue moving through the business.
Daily vehicles completed per active service bay.
Yes. ConfigBiz is fully responsive and runs in any web browser on iOS, Android, or desktop, allowing technicians, advisors, and field staff to update work orders on the go.
You can define role-based access controls so desk staff, field technicians, managers, and accountants see only the tools and data relevant to their role.
Yes. Add each branch under Company settings → Branches and assign orders, invoices, expenses, payments and stock movements to it. Reports break sales and spend down per branch next to workspace totals, and you can rename “branch” to store, office or site to match your business.
You can configure trigger rules that automatically dispatch email or SMS updates to clients when a job status changes, a quote requires sign-off, or an invoice is issued.
Yes. All dashboard metrics, custom data tables, and financial ledgers can be exported to CSV or Excel for seamless accounting reconciliation or external audits.
ConfigBiz is modular. You can enable additional capabilities, create custom data fields, and expand your team seat count at any time as your business grows.
Yes. ConfigBiz provides structured setup templates, video walkthroughs, and responsive support to ensure your team transitions smoothly without operational downtime.
