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Playbook
Align kitchen and front-of-house staff rosters directly with daily revenue patterns to protect margins.
A practical operational guide for restaurant managers to control labor costs, structure shift handovers, and eliminate over-staffing.
Owner's Playbook Summary:
Playbooks are about execution. For a business owner, standardizing operations is the only way to scale without being involved in every single decision. Use this guide to design workflows that your team can run independently on ConfigBiz.
Plot historical hourly sales data across lunch and dinner shifts. Roster schedules must mirror expected cover curves rather than static 8-hour blocks.
Ensure shift supervisors conduct 10-minute shift handovers logging 86'd items, equipment issues, and cash drawer reconciliations inside your operational workspace.
Ask supervisors to log unavailable items, equipment issues and cash differences at each shift change. A short written handover prevents the next shift from promising what the kitchen cannot deliver and keeps waste visible.
